Privacy Policy

Benbox (“Benbox”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.benbox.in or use our event decoration, celebration, and corporate gifting services. By using our website or services, you agree to the practices described here.

We collect information you provide directly to us, including:

• Contact details — name, phone number, email address, company name, and delivery city/address.
• Enquiry & booking details — occasion, event date, budget, quantity, product selections, and special requirements you share via our forms or WhatsApp.
• Communications — messages you send us by WhatsApp, email, or our contact and proposal forms.
• Usage data — collected automatically through cookies and analytics (see Section 4), such as pages visited, device and browser type, and approximate location.

We do not collect or store full payment card details on our servers.

We use the information we collect to:

• Respond to your enquiries and prepare quotes and proposals.
• Process, fulfil, and deliver your bookings and orders.
• Send service-related communications such as booking confirmations and status updates.
• Improve our website, products, and customer experience.
• Comply with legal obligations and prevent fraud or misuse of our services.

We use cookies and similar technologies, including Google Analytics, to understand how visitors use our site and to improve performance. You can control or disable cookies through your browser settings, though some features of the site may not function correctly without them.

We do not sell your personal information. We may share it only with:

• Service providers — logistics, delivery, email, and analytics partners who process data on our behalf under appropriate confidentiality obligations.
• Legal authorities — where required by applicable law, regulation, or valid legal process.

We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, to provide our services, and to comply with our legal and accounting obligations, after which it is securely deleted or anonymised.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent to marketing communications at any time. To exercise these rights, contact us using the details below.

Our services are intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date. Material changes will be highlighted where appropriate.

For any questions about this Privacy Policy or how we handle your data, contact us at:

• Email: hello@benbox.in
• Phone / WhatsApp: +91 87505 09051

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